How are my uShip fees paid?

Upon a shipping customer accepting your bid, he will be prompted to pay a deposit that is a percentage of the accepted bid price. This amount is credited to your account and will off-set your uShip transaction fees (meaning it pays them off automatically so that you do not have to be billed monthly). The shipping customer will then owe you the remainder of the accepted bid price (match price - deposit = amount owed). This information will be explained in your Booking Details once your bid is accepted.

Keep in mind that the shipping customer does not pay a deposit via uShip if you match at the Book it Now price for a Book it Now Shipment. You will pay your match fees directly to uShip in the event of a Book it Now transaction.

For more information, please review #4 and #5 of the uShip user agreement.
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  • The Uship payment is very deceiving. I've accepted a bid for ~2300.00 for boat transport. I did not select a payment method since I wanted to handle it the best way possible for the driver. Upon discussion, I would pay the $49.99 for Uship fee and then pay a percentage in cash on pickup and the remainder in cash on the delivery.

    I have come to find out, Uship has charged the full amount to my credit card and is taking $373.75 for a USHIP transaction fee...

    Unbelievable. I called Uship to change the terms and was told it would be a big hassle. Is this true? Why can't I pay a cash deposit on pick and reminder on delivery?

    I will call the transporter and see if he is still okay with the arrangement. If not, I will cancel.
    • Taylor (uShip Community, Trust, and Safety) December 02, 2014 19:03
      Hi williakarl,

      I am sorry for the confusion you experienced when working with our system. It appears your carrier only accepts uShip Payments. This requires the customer to pay in full and then release the funds to the carrier at delivery.

      I received an email form you in regards to this issue and have reached out to you since then. Please see my response there and let me know how I can assist you with this issue.

      Regards,
      -Taylor@uShip
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  • This reply was removed on 2014-12-02.
    see the change log
  • So if I book a $3000.00 load how much will be deducted out of my pay
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  • If it is a boat, it'll be 16%. That is $480. Pretty heavy charge...
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  • I saw a load that might work out for my transportation company and almost bid on it, until I found out about the fees... You guys are crazy, it's beyond me how anybody dose business through you. I understand that anybody is free to pay what he wants to whoever he wants, but... In a world where brokers and factoring companies charge in the very low single digits %... Like I said beyond me who works with you.
    • ChrisB (Community, Trust & Safety) May 19, 2015 22:05
      Hey there,

      I definitely understand your frustrations with the operating costs to secure business on the site. Our team has done extensive research and found our fees to be set at fair market place rates. To view the tiered fee schedule, click here. uShip charges a fee to the Service Provider (and the Shipper) because we are providing a service. Running an online marketplace costs a lot of money and by collecting a fee from each party upon booking, we are able to keep the site running, develop new tools, and improve our existing processes. We invest nearly all of our resources into gaining new customers and improving the site, and without those fees, that would not be possible.

      The site is essentially free for service providers as long as the fee is calculated into the price. Everybody has to pay the same fees, unless they have excessive cancellations, so it is a pretty level playing field. You also only pay for what you ship, so if you don't do anything on the site for a couple of months, then you aren't paying monthly fees for a service you aren't using.

      I hope this gives you better insight.

      -CB@uShip
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  • Haven't needed to use uShip payments before. My customer doesn't know, or can't seem to find, the payment release number on the information sent to her by uShip. She says that there are two numbers that could be the payment code, one of 9 digits and one of 11 digits. How can I guide her to the correct number on her uShip emails so I can get paid when I deliver the load?
    • ChrisB (Community, Trust & Safety) June 05, 2015 15:29
      Hey there!

      There's a number of ways the payment can be released. The code itself is displayed within their booking details in their uShip Inbox as well as the email that was sent to them upon booking. The code is also at the top of their shipment listing.

      They can also log into their account and click **Payments > Pay Service Provider > Release Payment** for the corresponding shipment. Lastly, they can confirm delivery with uShip by emailing in at support@uship.com or calling member support at 1-800-698-7447 x2 and we can release it on their behalf.

      Let me know if you have any questions!

      -CB@uShip
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